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1 xbat FAQ — has all the answers

From registration to withdrawal — find straightforward answers to all your questions, right here.

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Registration & Account

How to open an account, what KYC is, updating your details — it's all here.

7 Questions
Deposits & Payments

How to deposit using Mobile Pay, Nagad, and Rocket, and how long it takes.

7 Questions
Withdrawal

How to withdraw your winnings, how long it takes, and the minimum amount.

7 Questions
Bonuses & Promotions

Welcome bonus, cashback, referral offers — how to claim and use them.

7 Questions
Betting & Games

Common questions about Sports Betting, Live Casino, and jackpots.

6 Questions
Security & Privacy

Account security, data privacy, and responsible gaming guidelines.

6 Questions
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Registration & Account

Registering at 1 xbat is quick and straightforward. Registration page and enter your name, mobile number, email, date of birth, and password. An OTP will be sent to your mobile — once verified, your account will be ready. The whole process takes just 3 minutes.

You must be at least 18 years to register. Accounts for minors are not permitted. Age will be confirmed during identity verification.

KYC stands for Know Your Customer — it's how we verify your identity. It's not required at registration, but you'll need to submit a photo of your NID or passport before making a withdrawal. Completing it early means faster withdrawals.

No. Each person may only hold one account. Attempting to open multiple accounts with the same mobile number or NID may result in all accounts being suspended.

Yes, you can update your email and phone number from Account Settings — OTP verification will be required. To change your name or date of birth, please contact support.

If you see an "Account Suspended" message on the login page, email support@1xbat-bangla.com or reach out via live chat. Most issues are resolved within 24 hours.

The 1 xbat app is available for both Android and iOS. Registration Once registered, log in to your account to find the app download link. You can also search for it directly on Google Play or the App Store.

Deposits & Payments

At 1 xbat Mobile Pay, Nagad, Rocket, Upay and bank transfer. All methods are credited instantly. For more details, Payments page View.

Minimum Deposit ৳300. However, to qualify for the 100% first deposit bonus, a minimum deposit of ৳500 is recommended.

Deposits via Mobile Pay, Nagad, and Rocket are typically processed within 1–5 minutes credited to your account. Bank transfers may take up to 24 hours.

If a deposit fails, the amount will be returned to your mobile banking account — usually within 1 to 3 business days. If it hasn't been refunded by then, contact support with your transaction ID.

1 xbat does not charge any deposit fees. However, Mobile Pay or Nagad may apply their own transaction charges in accordance with their respective policies.

Maximum daily ৳5,00,000 can be deposited. VIP members enjoy even higher limits. Visit the High Roller Page View.

For security purposes, deposits must be made from an MFS account registered in your own name. Payments sent from someone else's account are difficult to verify and may cause issues.

Withdrawal

Log in to your account → go to "Withdrawal" → enter the amount and your Mobile Pay/Nagad number → verify via OTP → done. The funds will be sent directly to your mobile banking account.

Withdrawals are typically processed within Between 15 minutes and 2 hours for processing. Without KYC verification, it may take longer — up to 24 hours during peak times.

Minimum Withdrawal Amount ৳500. A single withdrawal can be up to ৳2,00,000. For larger amounts, please get in touch with support.

If it takes more than 24 hours, contact us via live chat or at support@1xbat-bangla.com with your withdrawal ID. If your KYC verification is incomplete, please complete that first.

Winnings from bonuses can be withdrawn once the wagering requirements are met. Each bonus has its own terms — please read them before accepting any offer.

1 xbat does not charge any withdrawal fees. However, your mobile banking provider may apply their own transaction charges.

Maximum daily 5 times can be withdrawn. VIP members have higher limits. For more details, Financial transactions page View.

Bonuses & Promotions

When you open a new account and make your first deposit, you will automatically 100% Welcome Bonus will be added. For example, a ৳1,000 deposit earns a ৳1,000 bonus, giving you a total balance of ৳2,000.

A wagering requirement must be met before you can withdraw your bonus. Typically, you need to wager 10 to 30 times the bonus amount. Terms vary by offer — Promotions page for more details.

Yes, active players receive weekly cashback. The amount depends on your VIP level and weekly losses, and is credited to your balance every Monday.

Share your referral link with friends. When a friend registers and makes their first deposit, you'll receive Referral bonus up to ৳300 The bonus is credited directly to your wallet.

Yes, every bonus has an expiry date. If the wagering requirements are not met within 7 days of receiving the bonus, it will be forfeited. Make sure to use it before it expires.

When placing a bet on your betting slip, you'll see a "Use Free Bet" option. Select it and your free bet balance will be used instead of your own funds. Any winnings will be credited to your account.

latest promotions page Check back regularly. With account notifications enabled, new offers will be sent directly to you via SMS and email.

Betting & Games

You can bet on over 30 sports including cricket, football, tennis, badminton, and kabaddi. Live in-play betting is also available. For more details, visit the Sports Betting page View.

Minimum Bet ৳20. Maximum bet limits vary by game and market. Special limits apply for high rollers — High Roller Page View.

Yes, live betting works fully on both the 1 xbat mobile app and mobile browser. A fast internet connection will give you the best experience.

Yes. All casino games at 1 xbat use third-party audited RNG (Random Number Generator) technology. Each game's RTP (Return to Player) percentage is available in the game info.

Jackpot winnings are credited to your 1 xbat wallet instantly. For larger jackpot amounts, processing takes place after identity verification. Details on the Jackpot page you will receive.

1 xbat's on the Betting Tips page Expert analysis and tips are published daily, with in-depth previews available for cricket and football.

Security & Privacy

Yes. 1 xbat uses SSL/TLS encryption to keep all data secure. Your information is never sold or shared with third parties. For more details, Privacy Policy you will receive.

Go to Account Settings → Security → Two-Factor Authentication to enable it. You can choose between Google Authenticator or SMS OTP.

Change your password immediately and log out of all devices. Then contact us at support@1xbat-bangla.com. We will lock the account and launch an investigation.

1 xbat offers deposit limits, session time limits, self-exclusion, and cooling-off periods. For more details, Responsible Gaming page you will receive.

Yes. You can temporarily pause your account for 7 days, 1 month, or 6 months from Settings. During the pause, logging in or placing bets will not be possible.

Change your password immediately and email support@1xbat-bangla.com with the details. Remember — 1 xbat will never ask for your password or OTP by phone or message.

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